Hahn Public’s Utilities Practice
Utilities – the fundamental infrastructure of the country – make everyday life possible. It only takes the flick of a switch to appreciate how essential affordable, reliable water, electricity, natural gas and even gasoline are to the public.
Our specialized work for utilities includes:
- Rate case messaging
- Regulator testimony and briefing preparation
- Media relations
- Billing statement design
- Conservation campaigns
- Ratepayer research
- Efficiency program marketing
Utilities Case Study
Hahn Public designed and implemented a Customer Service Initiative for LP&L beginning in 2013 to address customer issues and perceptions. The Initiative started with a redesign of the utility’s monthly statement based on original research conducted by our team to discover more than a dozen best-in-class statement designs from around the country. At the same time, our team designed and developed a new user-friendly website.