The Value of Public Engagement Campaigns in Ensuring the Success of Advanced Metering Infrastructure (AMI) Implementation

Sapna MulkiBlog, WhitepaperLeave a Comment

Executive Summary Advanced Metering Infrastructure (AMI), commonly referred to as “smart meter” technology, was introduced more than a decade ago to electric and water utilities. AMI is far more prevalent in the electric sector than in water; however, a number of water utilities have considered how the technology can improve their operational efficiency. This paper … Read More

The Failure That is Facebook Stories

Doug BohrerBlog, Social MediaLeave a Comment

In the past year, you may have noticed that a handful of social networks recently started rolling out a “stories” function, similar to the one Snapchat originally brought to popularity. Facebook, the king of social media, recently entered the space and is performing surprisingly poorly. Facebook’s sloppy roll-out of the story functionality likely won’t take … Read More

Introducing Turnkey Solutions

Jeff HahnBlogLeave a Comment

We’ve launched a new set of services on our website under the banner of Turnkey Solutions. The aim of these new offerings is to provide current clients specific support through structured, facilitated workshop experiences. For example, every year, clients ask us to help them prep for new product launches. Our first big task for that … Read More

Build Your Own Digital Newsroom; Build Customer Trust

Shelly GuptaBlog, UtilitiesLeave a Comment

This post originally appeared on the American Public Power Association’s blog. Today’s consumers want their products and services on-demand and on-the-go, whether they’re watching TV, applying for loans, monitoring home security, or paying utility bills. Attention spans are short. Audiences want the full story in 140 characters or less, and news media have responded with … Read More